Terms & Conditions/Customer Policy

If you have any questions do not hesitate to call 407-965-7055 or e-mail info@linensdecorandmore.com. We are available to serve you 7 days a week. Appointments available on weekends and after business hours.
Placing Orders – We recommend placing the order at least 4-6 months prior to your special event. However, please do not hesitate to call us with less lead-time and we will make every effort to accommodate your order. All customers must complete a contract and have a valid credit card number. It is the customer’s responsibility to check accuracy concerning your items rented or purchased dates, and locations.
Deposits & Payments - The Customer is required to sign Rental Agreement, make a $100.00 initial deposit and 30% down payment of the total of the order in order for us to reserve the linens for the required date. A valid credit card is required as a security deposit. The $100.00 deposit is NOT applied to the rental cost of the order. The deposit will be refunded within two weeks after your event if there is no loss and/or damage to any of the linens.  Final payment is due 14 days prior to the event. Linens will not be reserved prior to receiving a payment and executed Rental Agreement.
Payments - A form of payment accepted: money orders, cash, cashiers checks, personal checks and major credit cards accepted.
Delivery/Set up - It is the resposibility of the Customer to provide accurate time/date for delivery, set up and pick up. Any changes must be made at least 2 weeks before the scheduled date of delivery/pick up. Any additional charges that apply will be deducted from the deposit or charged to the credit card on the record.
Returns - Orders must be delivered on Monday following the event. Orders that were not returned in a timely fashion are subject to an additional daily rental charge of $50.00. Items should be free of food, excessive soil, wax, garbage in order to avoid a cleaning-fee of $5.00. All items will be counted on site at the time of the return and the Customer will be notified within 72 hours if nothing is missing and/or is damaged. All returns must come back with original box(s). If original box(s) is missing Customer will be resposible for the cost of the box and will be billed.
Loss & Damage - All items have a replacement value that is applicable when not returned, misplaced, or in condition that has permanently altered its appearance. Customer will be charged $20.00 per chair cover, $3.00 per sash and $35.00 per table cloth(basic) $70 for satin or custom linens, $5.00 per napkin for items that are lost and damaged. Linens, Décor & More, LLC reserves the right to charge the cost of lost or damaged items to the credit card the Customer places on record. Linens, Décor & More, LLC will not and cannot hold third parties (i.e., your event planner, hosting facility, caterer etc.) responsible for payment or lost or damaged items. The ordering Customer is solely responsible for all returned items as well as the applicable replacement costs related to the order.
Cancellation – The $100.00 deposit will be forfeited ONLY if the Customer cancels the order. If cancellation is within less than 30 days prior to the event, a restocking fee of 15% of your total order will be charged to the credit card on record. Any changes to the order must be made not less than 4 weeks prior to the event, are subject to availability. 
Colors and Fabrics – If you want to look at the fabrics, please contact us to schedule an appointment. When order is placed the Customer must make sure what chair cover is needed for the event. Banquet or folding chair. Also, the Company will provide a form that the Customer may fill out to determine what size and type of the chair cover will be needed. The Company is not resposible if the chair cover does not fit the chair; please make sure what chair cover is needed prior placing the order.

Thank you- Thank you for renting from Linens, Décor & More, LLC. We appreciate your business and look forward to serving all of your event needs.